These Are Not Theoretical Problems
As an Aggregator and MSP ecosystem participant, Soteria Cloud lives these challenges every day. Soteria Software builds what works internally first — then scales it to partners and customers.
The problem
Usage-based billing complexity
Solved by SoteriBill →
The problem
Vendor PSA limitations (starting with Acronis)
Solved by SoteriBill →
The problem
Manual reconciliation inefficiencies
Solved by SoteriBill →
The problem
Disconnected archive, restore, and support workflows
Solved by EASS →
The problem
Unclear mailbox ownership and identity readiness
Solved by EASS →
The problem
Operational HR process gaps
Solved by Workforce →
Practical Tools for Real Operational Challenges
Practical platforms for partner delivery and workforce operations — covering billing, archive operations and workforce governance for Aggregators, MSPs and their customers.
SoteriBill
Automate billing operations across providers, organisations, and accounting workflows. Provider usage, price plans, hierarchy mapping, Xero posting, and operational control in one secure billing workspace.
A billing intelligence layer — not a full PSA replacement.
Acronis + Virtuozzo Billing Sources
Provider-aware setup and usage ingestion, with pricing and tenant mapping per provider.
Price Plans & Hierarchy Mapping
Import pricing, edit plans, and map tenants without losing control of the Aggregator → MSP → customer billing hierarchy.
Xero Connected
Prepare export-ready artifacts or post invoices directly into Xero, with Xero status tracked per account.
Operational Billing Runs
Run schedules, review account artifacts, and keep billing cycles aligned to each account.
Tenant-Aware Security
Each organisation gets its own billing workspace with platform and organisation roles, Microsoft SSO, and local 2FA.
EASS
A communication, archive, recovery, and governance workspace built for managed service delivery and operational scale. Powered by Acronis integration and Microsoft-first identity.
More than an archive portal — archive operations become part of the daily workflow.
Archive Self-Service
End users search and restore within their own scope, while administrators retain organisation-wide visibility.
Communication Workspace
One surface for mail, calendar, contacts, tasks, archive, recovery, and activity — plus an Outlook add-in.
Microsoft-First Identity
Clear Microsoft-to-archive identity readiness and mailbox-driven bulk provisioning.
Contextual Support Operations
Support with direct context to searches, restores, and mailbox activity — not just raw tickets.
Multi-Tenant Partner Delivery
Aggregators and MSPs run their own organisation while governing downstream tenants.
Workforce
A workforce operations platform for accountable performance execution. Define performance models, align departments and roles, run structured review cycles, and enforce policy governance.
From disconnected reviews to operational workforce clarity.
Performance Models
Pillars, categories, competencies, rating scales, and review design as one canonical performance system.
Departments & Role Templates
Tailor role expectations per department without duplicating competency definitions.
Structured Review Cycles
Bind model versions, workflow, scoring, and scope so every cycle is clear and repeatable.
Policies & Acknowledgements
Policy assignment, acknowledgement tracking, and compliance visibility across the workforce.
Analytics & Insights
Role-aware dashboards with cycle performance, trends, and review evidence for leadership.
Soteria Software
Soteria Software is the focused software development arm of Soteria Cloud — a problem-solving engine and value-add layer for Aggregators, MSPs, and their customers. We exist to solve real, verified business problems inside the Soteria ecosystem by building practical, usable tools — today that means SoteriBill, EASS, and Workforce.
Soteria Software formalises the operational intelligence advantage of Soteria Cloud and converts it into structured, scalable software. Built from real delivery experience in cloud, cyber resilience, and operational governance — we develop quietly and implement surgically.
“If it does not create measurable operational or financial improvement, we do not build it.”
Soteria Cloud
Cyber Resilience Doctrine — The parent company delivering comprehensive cloud security, backup, and managed service solutions across Africa and beyond.
Ready to Get Started?
Talk to our team about SoteriBill, EASS, or Workforce and how they fit your Aggregator, MSP, or customer operations.